Re: in search for better tools

Subject: Re: in search for better tools
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: sharon -at- anthrobytes -dot- com
Date: Wed, 9 Dec 2009 08:43:03 -0800

You're repeating the same irrelevant information you did when this
first came up. We're not talking about tracking what users do on
*your* Web server, we're talking about snooping on what they do on
*their* computers.

Say you're a technical writer creating, let's say, .chm online help
for your company's software product. If you enable Flare's feedback
feature, when one of your company's customers installs the product,
the online help will track the topics viewed, search terms, and
context-sensitive help calls, and periodically send you a log, without
asking the user to opt in.

In some places, e.g.,Europe, this is a violation of privacy laws.

The send is traceable back to the user via the IP, even if the MadCap
feedback server discards that information.

When the online help sends the log, it will, in many cases, trigger a
security software alert, which will reflect badly on your company and
may violate its contract with the customer.

http://forums.madcapsoftware.com/viewtopic.php?f=34&t=7564

http://webhelp.madcapsoftware.com/flare/Content/Feedback/Feedback_Explorer_Internal_Versus_External.htm

2009/12/9 Sharon Burton <sharon -at- anthrobytes -dot- com>:
> I work part time for MadCap Software.
>
> To clarify about Feedback Server - the only tracking that Feedback does is
> the exact same usage stats that all websites also track. Nothing is sent to
> MadCap Software, unless you the help author have opted to use MadCap's
> secure server. You the help author can install Feedback on your server and
> the general usage stats go to your server. ...
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Are you looking for one documentation tool that does it all? Author,
build, test, and publish your Help files with just one easy-to-use tool.
Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
http://www.doctohelp.com/

Help & Manual 5: The all-in-one help authoring tool. True single- sourcing --
generate 8 different formats and as many different versions as you need
from just one project. Fast and intuitive. http://www.helpandmanual.com/

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat


Follow-Ups:

References:
in search for better tools: From: GILLIOTTE Valérie
RE: in search for better tools: From: Combs, Richard
RE: in search for better tools: From: GILLIOTTE Valérie
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: GILLIOTTE Valérie
RE: in search for better tools: From: Combs, Richard
Re: in search for better tools: From: Robert Lauriston
Re: in search for better tools: From: beelia
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Sharon Burton

Previous by Author: Re: in search for better tools
Next by Author: Re: Redacted document security in Adobe Acrobat
Previous by Thread: RE: in search for better tools
Next by Thread: RE: in search for better tools


What this post helpful? Share it with friends and colleagues:


Sponsored Ads