How important are bookmarks in webhelp

[Heather Duggan <hdugganster -at- gmail -dot- com>]

Hi,

I'm working with a group who are porting their customized HTML online guide
into the WebHelp format. One of the programmer's who has maintained the
guide is concerned that moving to frames (in WebHelp) will be a big problem
for people who like to bookmark pages in help. He's aware of the "favorite"
functionality, but is still concerned that people will want more portable
bookmarks, and also that the favorites will be cleared when cookies are
cleared.

For the writers who have produced WebHelp format manuals, do you get much
blowback from customers about this?

Thanks,

Heather
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