RE: anti-virus removal question

["Combs, Richard" <richard -dot- combs -at- Polycom -dot- com>]

Oops, forgot something! Go here for free boot disk images: 

http://www.bootdisk.com/bootdisk.htm 

Or here for more info/options: 

http://www.google.com/search?hl=en&q=windows+boot+disk 

> -----Original Message-----
> From: Combs, Richard
> Sent: Friday, August 06, 2010 2:24 PM
> To: 'Ed'; 'Ken Poshedly'; 'Techwr-l'
> Subject: RE: anti-virus removal question
> 
> Ed wrote:
> 
> > Frankly, even if you tried all of those steps, you'd never know for sure
> if
> > all traces of the virus or "antivirus" software are gone. I'd back up the
> > data, format the drive, and start from scratch. Not a bad thing to do on
> a
> > 2-3 year old machine, anyway. It'll probably take less time than the
> other
> > options, too.
> 
> Agreed, starting from scratch is a pretty good idea. But I suspect there's
> one big catch in this situation. If Ken's daughter hasn't kept anti-virus
> protection active and up-to-date, I'm guessing there is no recent data
> backup, either. And since Ken said the current state of the PC is "can't do
> nuthin'," backing up the data _now_ isn't an option. Besides, that would
> back up the malware as well.
> 
> Ken, if you're physically able to connect her laptop's HDD to your PC as a
> second drive, that's probably the least effort. But _be careful_! You don't
> want to infect your PC.
> 
> A safer option is to boot her laptop from a CD/DVD, floppy, or USB stick.
> You don't need a Vista boot disk, specifically -- anything that can run the
> app with which you plan to remove the infection. If you just want to back
> up her data files to an external drive before formatting, you just need
> something that can read an NTFS-formatted disk.
> 
> Now, practice saying "Let this be a lesson to you, young lady!" ;-)
> 
> 
> Richard G. Combs
> Senior Technical Writer
> Polycom, Inc.
> richardDOTcombs AT polycomDOTcom
> 303-223-5111
> ------
> rgcombs AT gmailDOTcom
> 303-903-6372
> ------
> 
> 
> 
> 
> 

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