Re: Does anyone know of any groups that specialize in Customer Service/Agent call center knowledgebase writing?

["Eric J. Ray" <ejray -at- raycomm -dot- com>]

On Dec 28, 2010, at 12:09 PM, John Posada wrote:

> My writing has transitioned to internal (customer service agents) and
> external (customers) knowledgebase writing for Vonage.
> 
> This is a specialized type of writing with specialized considerations.
> 


Interesting. How so? (I'm racking my brain to come up with ways this
writing differs from standard, know-thy-audience, modular, etc., tech
writing.)

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