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Another thing worth noting is that H&M support--which I also found to be exceptionally good--is included in the price of the product. EC Software (who makes H&M) doesn't even sell support contracts.
In short, H&M is a powerful and complex product that is easy to use. Use it out of the box to create first rate on-line and printed documentation AND tweak and modify to your heart's content if you wish.
-----Original Message-----
From: techwr-l-bounces+lporrello=illumina -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+lporrello=illumina -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Weissman, Jessica
Sent: Wednesday, January 05, 2011 6:44 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: New doc group: FrameMaker or Flare?
I'm another satisfied user of H&M in a former job. As soon as I need to do topic-based manuals or similar documentation in my new job I'll be using H&M here, too.
It permits publishing multiple versions or builds in multiple output formats in a single operation from a single repository. It has flexible formatting options and conditional text and text variables and all of that. It works well, and when it doesn't there is amazingly good technical support.
I didn't have to learn CSS or HTML, and there wasn't much of a learning curve if you already understood topic-based publishing. My successor was able to learn enough to be productive and maintain the system within the two weeks we overlapped.
H & M is terrific. It's not Frame, but it is a powerful and straightforward tool for creating complex documentation in multiple builds and formats.
Create and publish documentation through multiple channels with Doc-To-Help.
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Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days. http://www.doctohelp.com
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