TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: Concept - Task ratio From:Gene Kim-Eng <techwr -at- genek -dot- com> To:techwr-l -at- lists -dot- techwr-l -dot- com Date:Wed, 2 Feb 2011 10:58:11 -0800
The vast majority of our customers couldn't care less about the "why"
of wireless networking or downloadable applets. They just want to
know how to make the #$%^& thing work...now. The only "why" question
we get is why it doesn't work on its own without them having to do
whatever the help is telling them to do.
Gene Kim-Eng
On Wed, Feb 2, 2011 at 9:28 AM, Mike Starr <mike -at- writestarr -dot- com> wrote:
> I wouldn't put it in terms of a ratio... if it needs explaining, it needs explaining. Many companies are adopting the Tivo model that Laura reported and I feel that's a big disservice to users. If we help them understand the the why, they'll have an easier time dealing with the how.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days. http://www.doctohelp.com
---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-
