Re: Google Chrome 9.0.597.84 still broken for WebHelp

[Bill Swallow <techcommdood -at- gmail -dot- com>]

I've seen nothing new other than new comments from other frustrated
tech writers in their bug base. Publicly served WebHelp (and similar)
systems with "Does not work with Google Chrome" disclaimers/error
pages might be the way to go. HAT vendors are now all
releasing/working on new formats, in part because of this very issue.

2011/2/7 Rédacteur en chef <editorialstandards -at- gmail -dot- com>:
> All,
>
> I think the last time I noticed, Chrome was at 8-dot-something, and
> it was broken for WebHelp.
>
> I make it a point to try my help on all the big browsers as each
> of my projects comes around toward its release date.
>
> Chrome appears to have updated itself to 9.0.5...., and it is still broken
> for WebHelp.
>
> I doubt that all the other browsers - which work perfectly fine with
> WebHelp, so far, are leaving a huge security hole unplugged, so
> I'm refusing to say that WebHelp is broken. It's Chrome's fault.
>
> If there was a problem, then the other browsers have addressed
> it by now, in a fashion that doesn't preclude WebHelp.
>
> There were rumors that Google was addressing the problem since
> version 8-dot-something was in Beta, and now we're at 9.0
> released/stable version, so it seems fair to say that either
> Google has no intention of fixing the problem that they made,
> or else no capability to do so.
>
> I've got a hundred bucks here that says somebody at Google
> used the nefarious power of the all-groping Google tentacles
> to check how many instances of "WebHelp" were actually
> ON the Web, and decided that the number was too small
> to bother with.
>
> Of course, most instances of WebHelp won't BE on the web.
> They're on company servers, protected by logins, or (like
> mine) they're stand-alone on CDs and on hard disks of
> product users.
>
> I... ahem... Googled for a workaround, but didn't see
> anything I'd want to tell my customers, so I'm continuing
> to include a Readme.txt that says "... WebHelp viewable in
> any modern browser, except Google Chrome".
> The only workarounds I've seen suggested on the Flare and
> RoboHelp forums have been worse than the problem.
>
> Of course, I can't add snarky little readme files to
> the past 10 years of product that's already out there,
> so those customers will need to learn the hard way.
> Anybody who's had a product for ten years is usually
> looking at the Help _only_ in a situation where something
> has gone wrong and they need to sort it out quickly.
> It also doesn't help that Chrome worked fine with WebHelp
> for many releases prior to 8-dot-something-or-other.
>
> Has anybody seen anything useful or amusing on this topic?
>
>  </kevin>

-- 
Bill Swallow

Twitter: @techcommdood
Blog: http://techcommdood.com
LinkedIn: http://www.linkedin.com/in/techcommdood
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help. 
Choose your authoring formats and get any output you may need. Try 
Doc-To-Help, now with MS SharePoint integration, free for 30-days. 
http://www.doctohelp.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot- 

To unsubscribe send a blank email to 
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/ for more resources and info. 

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat