Re: OK, I shut down the computer...

[Mike McCallister <workingwriter -at- gmail -dot- com>]

John,

I'm just wondering whether the underlying assumption is that the user is
reading the instructions on their phone's browser. Then it sorta makes
sense, assuming the 'computer' they're shutting down is a desktop/laptop.

Beyond that, the "make a record before following these steps" solution is
probably best.

HTH

Mike

Mike McCallister
Now available: "WordPress in Depth" (with Bud Smith)
Notes from the Metaverse: http://metaverse.wordpress.com


On Thu, Apr 28, 2011 at 10:26 AM, John Posada <jposada99 -at- gmail -dot- com> wrote:

> Hi, guys...
>
> I write online support instructions that are targeted toward consumers
> who subscribe to our VoIP phone service. Our target audeience is
> anyone who has phone service as long as they have an ISP with a 3rd
> grade reading level on up.
>
> I'm writing some online installation instructions on how to install
> our device that connects to the Internet.  it has 10 steps.
>
> The first required step is:
>
> 1) Shut down your computer.
>
> Anyone not see the problem with anything in step 2?
>
> Anyone have any suggestions?
>
> BTW...the instructions also come on a printed quickstart guide that
> comes with the device. My instructions are for those who lost it, and
> BTW...telling them to print the instructions isn't an option...we've
> found that 1) many users don't have printers, 2), if we tell them to
> print, we then have to support printing issues, which we don't do, and
> 3) The purpose of this instruction is call deflection (very common in
> this industry segment) and printing support calls would increase
> calls.
>
> --
> John Posada
> http://jposada.zenfolio.com/
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Create and publish documentation through multiple channels with
> Doc-To-Help.
> Choose your authoring formats and get any output you may need. Try
> Doc-To-Help, now with MS SharePoint integration, free for 30-days.
> http://www.doctohelp.com
>
> ---
> You are currently subscribed to TECHWR-L as workingwriter -at- gmail -dot- com -dot- 
>
> To unsubscribe send a blank email to
> techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
> or visit
> http://lists.techwr-l.com/mailman/options/techwr-l/workingwriter%40gmail.com
>
>
> To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
> http://www.techwr-l.com/ for more resources and info.
>
> Please move off-topic discussions to the Chat list, at:
> http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat
>
>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.
http://www.doctohelp.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot- 

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat