Re: Evaluation Process - HATs

Subject: Re: Evaluation Process - HATs
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: Jennifer Randel <jennifer_randel -at- khsd -dot- k12 -dot- ca -dot- us>
Date: Fri, 22 Jul 2011 10:55:03 -0700

"There are so many posts that my searches are often returned with a
message saying that my words are too common and so no results can be
found."

That's not because there are too many posts, but because MadCap's
search engine is lame. (It seems like the forums use the same search
engine as Flare Webhelp.) I use Google instead. I saved a bookmark to
a search for site:forums.madcapsoftware.com, when I want to look
something up I load that and add my keywords.

Flare's search syntax is also undocumented in the help itself, though
it has been available in a knowledgebase article for four years:

http://kb.madcapsoftware.com/mobile/Advanced/Content/Flare/Outputs/WebHelp/OUTW1011F_-_Using_Booleans_in_Search.htm

On Fri, Jul 22, 2011 at 10:37 AM, Jennifer Randel
<jennifer_randel -at- khsd -dot- k12 -dot- ca -dot- us> wrote:
> I find searching the [Flare] forums to be frustrating. There are so many posts that my searches are often returned with a message saying that my words are too common and so no results can be found. So, I end up turning to tech support. They're great. Very helpful and patient, but it seems like 1/2 the time they'll tell me that I'm in fact doing the correct steps, but my issue is a bug. They enter a bug report on my behalf, and then I'm stuck with that thing still not working correctly.
>
> That said, I would like to say that overall, I'm still happy with Flare. The product does do some amazing things.
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References:
Evaluation Process - HATs: From: Matt Moore
Re: Evaluation Process - HATs: From: Bill Swallow
Re: Evaluation Process - HATs: From: Julie Stickler
Re: Evaluation Process - HATs: From: Robert Lauriston
RE: Evaluation Process - HATs: From: Jennifer Randel

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