Re: Ideas for Help 2.0

[Phil Snow Leopard <philstokes03 -at- googlemail -dot- com>]

In every single case without exception — whether its Mac OS X, Microsoft Office, virtual machine software or just looking for help on my wife's smartphone or my digital camera — the fastest and most efficient way to get answer to help questions is always a Google search. 

For that reason, I think if you're offering a cloud-based app (implying that your users are online more or less by default), I'd put your help on a "slick" webpage done in DreamWeaver or something equivalent, and make sure it gets trawled by google's bots.

Phil
On 12 Jan 2012, at 22:42, Bowes, Rebecca wrote:

> Hi - I just wanted to say I've been asked for the same thing-- "slick" online help for a new cloud-based app that will also be released as a mobile version.
> Marketers want something that parallels and supports the innovative nature of the product.  
> 
> Pressing F1 or doing the "Click Help > Navigate a TOC > Read some topics" approach seems old. I've also been told that WebHelp is "old fashioned" because of its 3-pane frame with navigation tree on the left. 
> 
> Because these kinds of requests will likely continue, I'm also looking for alternatives. I appreciate all the responses to this topic.
> 
> Rebecca
> 
> 


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