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Subject:Re: Designing online help - book suggestions? From:Julie Stickler <jstickler -at- gmail -dot- com> To:tech2wr-l <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Mon, 4 Jun 2012 10:23:16 -0400
Two that are within arms reach on my desk are:
Is the Help Helpful? How to create online help that meets your users'
needs (2004) by Jean Hollis Weber
Developing Quality Technical Information: A Handbook for Writers and
Editors (2004) by Hargis, Carey, Hernandez, Hughes, Longo, Rouiller,
and Wilde (IBM Press)
Also, don't assume that just because something is "older" that it is
somehow less useful. Good design doesn't change all that much over
the years. Once you find something that works well, you tend to
stick with it.
On Sat, Jun 2, 2012 at 6:00 PM, Becca <becca_price -at- yahoo -dot- com> wrote:
> One of the weak points of the program (as far as I'm concerned) is there is no design and best practices class.
>
> I found a book on Designing and Writing Online Documentation by Bill Horton, but it was last updated in 1994. Surely there is something more recent, with more modern and current best practices?
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