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Re: The Works

Subject: Re: The Works
From: jimmy -at- breck-mckye -dot- com
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 15 Aug 2012 23:28:40 +0100

Ask your stakeholder, and get it signed off in a formal Statement of Works.

Never, ever rely only on what you "think" a client request entails - even if seems common sense. Similarly, get clarification on any feedback or requests that refer to unmeasurable criteria.

On 2012-08-15 01:44, Becca wrote:

I'm on the edge of starting an independent contract, documenting the
interface to a fairly involved database. There will be 2, maybe 3
groups of users, none of whom can know anything about the other
groups. When the person who is creating the database and the
interfaces pitched the idea of documentation to his end-cllients, they
got all excited, and now say they want "the works" - help files, PDFs,
and what ever else I can think of that would be useful. (I am under an
NDA so I can't talk more about the end product.)

I figure separate help files for each user group, and printable
reference manuals, but other than that, I'm not sure what "the works"
entails. Any suggestions, please, for additional documentation that
would be useful?Â

I own Flare 8 for the help files, and have Acrobat X Pro to help with
the pdfs.


This is my first independent contract after being out of work for
several years (and after going back to school to upgrade my technical
skills). I want to make sure to do an excellent job on this, and
cover all possible bases.'

Thanks for any advice you can give me!

-becca


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Create and publish documentation through multiple channels with
Doc-To-Help. Choose your authoring formats and get any output you may
need.

Try Doc-To-Help, now with MS SharePoint integration, free for 30-days.

http://bit.ly/doc-to-help

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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Create and publish documentation through multiple channels with Doc-To-Help. Choose your authoring formats and get any output you may need.

Try Doc-To-Help, now with MS SharePoint integration, free for 30-days.

http://bit.ly/doc-to-help

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-
To unsubscribe send a blank email to
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Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

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Follow-Ups:

References:
The Works: From: Becca

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