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Subject:Re: If you were making a FAQ... From:Brathwaitec <brathwaitec -at- cacctus -dot- net> To:"McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com> Date:Thu, 30 Aug 2012 16:21:08 -0400
> a) Would you include it in online help (WebHelp) if that was the primary documentation for your product?
Yes.
> b) If yes, then would you make it one big FAQ topic/page, or would you make each Q and A a separate topic/page under a FAQ "book" in the ToC?
>
>
All on one page.
> Why?
>
It is easier for the user to scan and print. Also sometimes the user knows what they want to ask but not how. Being able to easily see other similar questions and answers is helpful. I also think too much clicking is annoying for some people.
That being said, if the FAQ is very long I will consider breaking it up into smaller chunks and placing those on separate pages. But it is often just as easy to organize a single page and add links to different sections near the top of the page.
Chantel
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