RE: How does your team track document requests?

Subject: RE: How does your team track document requests?
From: "Margaret Cekis" <Margaret -dot- Cekis -at- comcast -dot- net>
To: "'Robert Powers'" <robp59 -at- gmail -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 23 Jan 2013 14:49:55 -0500

Robert Powers asked, " How does your team track document requests? I've used
various methods over the years: spreadsheets, to do lists, etc. We're
considering using Bugzilla (bug-tracking software) now since the software
engineers at my company are very familiar with it. We hope this would allow
for more integration with the software development process."
_________________________________________
My experience has been that some companies didn't have a formal process at
all, while others that had a very formal structure had a specific doc
request form. Where documentation has used the Development CMS, errors and
update requests were tracked in the bug-reporting system. I think using the
bug system is fine for tracking changes after a document is drafted and in
review, but I prefer a formal form up front.

Defining a new document for a new product requires a lot of information
about audience, purpose, and scope that may not have appropriate fields in a
bug report. If you're using only the bug tracking system, you may have to
see about adding a form for new documents that provides the supplemental
information, such as audience description (end users vs support staff or
developers, installers, etc.,) ; name(s) of project manager(s) for product
and documentation, assigned SMEs and writer(s), estimated release date of
product and documentation, etc.
Margaret Cekis, Johns Creek GA

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
See what's new in Doc-To-Help 2012 in a free webcast:

Read all about them: http://bit.ly/C1-webcast
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


References:
How does your team track document requests?: From: Robert Powers

Previous by Author: RE: ftp glitching -- help?
Next by Author: RE: white-labeling checklist?
Previous by Thread: RE: How does your team track document requests?
Next by Thread: FW: How does your team track document requests?


What this post helpful? Share it with friends and colleagues:


Sponsored Ads