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Subject:Re: When is it too much information? From:yehoshua paul <ysp10182 -at- gmail -dot- com> To:Tony Chung <tonyc -at- tonychung -dot- ca> Date:Mon, 18 Feb 2013 18:53:16 +0200
What changed was the one of the fields. Because users were confused by it,
the field was removed. If users want to view the information, they can
access it from somewhere else in the system, which is what I explained.
I described the interface change in the release notes. It just seems
superfluous to me to write an additional line in the description saying
that users' don't need to/shouldn't try and change anything.
That said, I do accept the argument that the support guy probably knows the
target audience best seeing as he deals with our customers on a daily
basis, and as he said it's just one line.
I was actually pretty impressed with him. The release notes went out for
review, and he responded immediately with feedback.
Yehoshua
On Mon, Feb 18, 2013 at 6:40 PM, Tony Chung <tonyc -at- tonychung -dot- ca> wrote:
> Hi Yehoshua,
>
> I would consider the "homework analogy". I ask my kids to write the name
> of each course they have and on the specific day of the week, write the
> assignments and their due dates. If they were not assigned anything, they
> can write "none assigned". I expect to see "study for test in Thu"
> sometimes.
>
> This means that if a user sees something questionable on the screen, then
> maybe an affirmation to accept the default settings would be appropriate.
> Or if the interface are vastly different from the previous, a special note
> to existing users of prior versions would be helpful.
>
> -Tony
>
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