RE: Viewing WebHelp in IE9 Creates Two Vertical Scroll Bars

Subject: RE: Viewing WebHelp in IE9 Creates Two Vertical Scroll Bars
From: Maxwell Hoffmann <mhoffman -at- adobe -dot- com>
To: Keith Hansen <Keith -dot- Hansen -at- opensolutions -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- techwr-l -dot- com>
Date: Thu, 25 Apr 2013 12:43:34 -0700

Hi Keith,

Adobe recently released a fix for RoboHelp 10 and RoboHelp 9 that fixes issues with IE10. You may read the blog with links to downloads here:

http://adobe.ly/12sSG1x

This fix may or may not improve your situation, but it is worth investigating. Please let the group know if this helps.



Maxwell Hoffmann |  Product  Evangelist  |  Adobe  |  p. 503.336.5952  |  c. 503.805.3719  |  mhoffman -at- adobe -dot- com
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-----Original Message-----
From: techwr-l-bounces+mhoffman=adobe -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+mhoffman=adobe -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Keith Hansen
Sent: Wednesday, April 24, 2013 1:14 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Viewing WebHelp in IE9 Creates Two Vertical Scroll Bars

Hello,

I'm using RoboHelp 10 to generate WebHelp. The generated WebHelp is then attached to our application for our end users.

In our application, when the user clicks a Help button, a WebHelp topic opens. We are using a direct call to the topic, as described by Mr. Grainge here:

http://www.grainge.org/pages/authoring/calling_webhelp/using_urls.htm

The help topic opens without the navigation pane or the toolbar. That's OK: the user can then click a link at the top of the page, which will open the navigation pane and toolbar. When the user clicks the link, the pane and toolbar do indeed appear.

However, if the user is using IE9, a strange problem occurs. In the Help window, a "double frameset" also appears: the content for the appropriate help topic is stacked on top of the Welcome topic! A vertical scroll bar is also added. This problem is discussed here:

http://forums.adobe.com/message/4044559

That Adobe forum is a bit old (2011). So here are my questions:

1. Have any of you also encountered this problem?
2. Any solutions? (Other than those mentioned in the above-mentioned Adobe forum....)

BTW, if the user is using Firefox, Chrome, or Safari, this problem doesn't occur (at least not for us in our situation)...

Thanks for any comments!

Keith


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>From our sponsor Doc-to-Help: Want to see a Doc-To-Help web-based Help sample with DISQUS for user commenting?

Learn more: http://bit.ly/13xpg5n

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Viewing WebHelp in IE9 Creates Two Vertical Scroll Bars: From: Keith Hansen

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