Re: 2014 version of 1980s "quick reference card" ?

[Chris Morton <salt -dot- morton -at- gmail -dot- com>]

That would be "Works well?" to you, mister.    ;<)

> Chris


On Thu, Jan 16, 2014 at 12:12 PM, Tony Chung <tonyc -at- tonychung -dot- ca> wrote:

> On Thursday, January 16, 2014, Alison Wyld <alison -dot- wyld -at- wyld-home -dot- net>
> wrote:
>
> >
> > However the company I now work for has a product that has true
> "end-users"
> > - agents in a call center.  So these are folk with no technical training
> or
> > background, potentially in fact not so much formal eduction (though you
> > have to be bright and quick thinking to do the job, you might not have
> the
> > formal schooling to go with it) and sometimes of course off shore, so
> > working in their 2nd (or 3rd) language.
> >
> >
> >
>
> Hi Alison,
>
> To take this discussion completely off track, call centres have started
> using call tracking systems that provide scripts for the end user to take a
> call from beginning to end. The scripts are usually written by business
> analysts in a format similar to a choose your own adventure book. Each
> interaction offers choices. Each choice leads to more interactions.
>
> At the place I work we use a product called Lagan that provides a script in
> the left frame and a web browser in the right. Works good?
>
> -Tony
>
>
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