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Re: 2014 version of 1980s "quick reference card" ?

Subject: Re: 2014 version of 1980s "quick reference card" ?
From: Gene Kim-Eng <techwr -at- genek -dot- com>
To: Peter Neilson <neilson -at- windstream -dot- net>, techwr-l -at- lists -dot- techwr-l -dot- com
Date: Thu, 16 Jan 2014 16:37:02 -0800

This runs counter to the standard corporate manual of bad customer service and will always be ignored.

Gene Kim-Eng


On 1/16/2014 12:33 PM, Peter Neilson wrote:



What (if anything) can we as tech writers do to improve this kind of situation by even three percent? How about this: "When it is obvious that the caller knows your job better than you do, WRITE DOWN THE WORDS and add them to the repair ticket. Do not promise fake repair times."


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References:
2014 version of 1980s "quick reference card" ?: From: Alison Wyld
Re: 2014 version of 1980s "quick reference card" ?: From: Tony Chung
Re: 2014 version of 1980s "quick reference card" ?: From: Peter Neilson

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