Re: RTFM? Really?

[Nancy Allison <maker -at- verizon -dot- net>]

   The RTFM discussion concerns only calls that come in. It does not
   concern, or quantify, the calls that did not come in because people did
   indeed consult the manual, got the answer they needed, and therefore
   did not call.


   On 09/26/14, Karl Norman<kylesimmons0164 -at- gmail -dot- com> wrote:

   I've noticed that when members of this listserv start talking about

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