Re: "INSTRUCTIONS NOT INCLUDED"

[Mike Starr <mike -at- writestarr -dot- com>]

I'm not going to single out the iPhone or Apple... I don't own any Apple 
products. However, many companies are skimping on the official 
documentation and relying on outsiders to do their job for them and I 
feel they're doing their customers a disservice. IMHO, the cost of 
quality documentation should be borne by the manufacturer. If you look 
at the retail price of certain products, there's no doubt that the 
profit margin is substantial enough that the manufacture could have 
provided top-quality documentation and still made a great profit. It's 
the cost accountants who are telling them to cut down the cost of 
documentation in order to maximize profit.

When we're documenting products that have, let's say, 150 tasks that can 
be done with the product and we only provide documentation for the 15 
most common tasks, we're telling the customers that we don't care how 
they learn to do those other 135 things or even if they learn how to do 
them.

Best Regards,

Mike
--
Mike Starr, Writer
Technical Writer   -    Online Help Developer   -   WordPress Websites
Graphic Designer - Desktop Publisher - Custom Microsoft Word templates
(262) 694-1028   -  mike -at- writestarr -dot- com   -  http://www.writestarr.com
President - Working Writers of Wisconsin http://www.workingwriters.org/

On 1/13/2015 11:34 AM, Rick Quatro wrote: