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I've gotten useful help from Adobe phone support. Sometimes they've
had fixes, other times they identified my problem as a known bug,
other times they logged a bug based on my report.
On Wed, Nov 11, 2015 at 10:44 AM, Nancy Allison <maker -at- verizon -dot- net> wrote:
> Yes to all. But I have never heard a good word about Adobe customer
> support. I think I'll just keep digging.
>
> On 11/10/15, Robert Lauriston<robert -at- lauriston -dot- com> wrote:
>
> Can you update the book without errors before renaming the file?
>
> Are files on your local drive (not on a network drive)?
>
> Are the files checked out of any source control system?
>
> Are the files not flagged read-only?
>
> After you rename the file in FM, can you see in the file system that
> it has been renamed and has the correct .fm extension?
>
> If the answer to each of those questions is "yes," contact Adobe phone
> support.
>
>
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