Re: RH Merged Projects not showing in a new HTTPS environment (Ed)

[Christian Walters <christian -at- christianwalters -dot- net>]

Yeah, that's pretty much the conclusion I've come to. Unfortunately, this
is all customer-facing stuff, and I can't exactly as a bunch of beer and
wine distributors to figure out how to change their browser security
settings :)

I believe the problem to be buried deep in one or more of the .js files
that RoboHelp uses when constructing a TOC for WebHelp. But I've had no
luck with Adobe tech support to this point -- I think they start with the
assumption that RoboHelp works perfectly and any problems are user
created.  So they told me I have a server cache problem. And the web server
guys here tell me that's ridiculous.

I need some sort of Thunderdome to put our network guys and Adobe tech
support in, and neither of them can leave until I can see all my help files
in the TOC

On Tue, Sep 20, 2016 at 9:10 AM, Paul Wicking <PWicking -at- vizrt -dot- com> wrote:

> This sounds like it might be a case of mixed content (http and https on
> same site), which is blocked by default by most browsers. Is there more
> than one server involved in serving the content?
>
> The issue can be resolved locally by adding a security exemption, of which
> the steps depend on the browser in use:
> Google Chrome: Click the shield icon in the right of the address bar, or
> start Chrome from the command line using the additional flag
> --allow-running-insecure-content.
> Internet Explorer: Scroll to the bottom of the screen and click Show all
> content.
> Mozilla Firefox: Click the shield icon to the left of the address bar.
> Click the arrow next to the Connection is Not Secure warning, and select
> Disable protection for now.
>
> For a permanent fix, you need to figure out which content is getting
> server non-https and change this to also be served from an https platform.
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Visit TechWhirl for the latest on content technology, content strategy and
> content development | http://techwhirl.com
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> You are currently subscribed to TECHWR-L as christian -at- christianwalters -dot- net
> .
>
> To unsubscribe send a blank email to
> techwr-l-leave -at- lists -dot- techwr-l -dot- com
>
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
> http://www.techwhirl.com/email-discussion-groups/ for more resources and
> info.
>
> Looking for articles on Technical Communications?  Head over to our online
> magazine at http://techwhirl.com
>
> Looking for the archived Techwr-l email discussions?  Search our public
> email archives @ http://techwr-l.com/archives
>



-- 
Christian Walters
http://blog.facetheperil.com
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot- 

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications?  Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions?  Search our public email archives @ http://techwr-l.com/archives