RE: Tech docs in a recent movie

["Steve Hudson" <sh1448291904 -at- gmail -dot- com>]

Quality. Capital Q. Define your specs, test to those specs as you build. 

A lot of people ask me "Why should my <small-assed company> become ISOnnnn
or IEEEnnnn qualified?"

I answer "If your customers require specific inputs, and you cannot
guarantee them within specification tolerances (Q!), it costs them to test
all inputs. If you provide a tested output, they do not need TO TEST or
SPEND THE MONEY on such tests.

So it's not the tablets per se, it's the lack of a quality process with a
suitable output for the specifications for that industry. Which, in my mind,
is a manufacturing process defect. However, what percentage of customers
require high-altitude testing? 

<just quietly, for more extreme environments, one should always buy Big
Blue, coz they tend to come ready to run in those adverse conditions as a
matter of their basic (higher level) Q. The other companies you mention just
sell to peasants.>

Steve Hudson
Word Heretic

-----Original Message-----
>From Carter Campbell
Sent: Friday, 6 January 2017 8:39
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: Tech docs in a recent movie

A little while ago, I worked for an airline writing their doc and they
weren't in any hurry to make the move to electronic tablets anytime soon,
even though it might be a little better to find information.  The big reason
was that, because of regulatory rules, they would have to have each and
every tablet tested (pressure, etc.).  Effectively, they would have to buy a
bunch of tablets and have them tested on their own dime, and if any failed,
they would not be able to get a refund. They had run a test on the failure
rate of tablets (iPads actually) under the testing and found it to be
somewhere around 30% or something.

Apple and Samsung need to make "toughbook" versions of their tablets.


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