Learning styles for technology audiences

[Sarah Lee Hauslinger <slhauslinger -at- gmail -dot- com>]

At my current company, the product management team's vision for the next
generation of their products is to eliminate end-user UI usage
documentation entirely and provide contextual in-product help using video
walkthrough tools such as walk.me.

To make a case for using video as an additional learning resource instead
of a replacement for context-sensitive UI Help, I'm looking for information
on the percentages of technology users who are visual, textual, auditory,
and kinesthetic learners.

Case studies of companies who went to a pure-video documentation model and
found that their support calls went up and user satisfaction went down
would also be useful.

Any suggestions?

Sarah Lee Hauslinger
510-318-2735
slhauslinger -at- gmail -dot- com
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