General writing question

["Tammy Van Boening" <tammyvb -at- spectrumwritingllc -dot- com>]

All,

Since the cows have come home, I have always, and I mean always, used Times
or another serif font for body text and san serif for headings and I know
that this is considered the "norm" or "standard" for tech. docs. That said,
a new client is insistent on using sans serif fonts for both headings and
text and it isn't pretty when you're trying to read this manual.

Does anyone have any hard references/links to sites that you could point me
to that stipulate why this is the norm/standard for writing manuals?  Right
now, my client considers everything that I offered as an explanation as
simply anecdotal and not worthy of consideration.

Yea, I am about to punt. . . .

Thanks,

TVB


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