TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:RE: Online help survey questions From:"Wright, Lynne" <Lynne -dot- Wright -at- Kronos -dot- com> To:"Sweet, Gregory P (HEALTH)" <gregory -dot- sweet -at- health -dot- ny -dot- gov>, yehoshua paul <ysp10182 -at- gmail -dot- com> Date:Mon, 31 Jul 2017 15:48:52 +0000
I don't think we can presume that all respondents will be familiar with how US schools assign grades.
Of course, it doesn't matter whether you use letters or numbers, as long as you include a statement saying which is the highest ranking (ie. 1= best; 5 = worst).
Often in surveys, they eliminate all possibility of confusing by using: " somewhat agree, agree, somewhat disagree, strongly disagree, don't know"
-----Original Message-----
From: techwr-l-bounces+lynne -dot- wright=kronos -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+lynne -dot- wright=kronos -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Sweet, Gregory P (HEALTH)
Sent: Monday, July 31, 2017 11:22 AM
To: yehoshua paul <ysp10182 -at- gmail -dot- com>
Cc: tech2wr-l <techwr-l -at- lists -dot- techwr-l -dot- com>
Subject: Re: Online help survey questions
Again, I wouldnât ask any âdo you useâ questions unless they are simple pre-qualifiers for answering questions about a specific feature -- your analytics can easily tell you what people are actually using. After all, maybe they did use the index, but didnât realize thatâs what they were doing.
As far as your question list, I didnât see:
>> Did you find the information you needed? <<
And I agree with Peter again, a smaller scale is better. Personally, I like asking for letter grades as almost all of my audience is familiar with the US letter grade system, and have probably received grades all along that spectrum, so have a good frame of reference for what an âAâ experience would be compared to a âCâ. YMMV.
Thanks!
Greg
On 7/31/17, 10:09 AM, "techwr-l-bounces+gregory -dot- sweet=health -dot- ny -dot- gov -at- lists -dot- techwr-l -dot- com on behalf of yehoshua paul" <techwr-l-bounces+gregory -dot- sweet=health -dot- ny -dot- gov -at- lists -dot- techwr-l -dot- com on behalf of ysp10182 -at- gmail -dot- com> wrote:
ATTENTION: This email came from an external source. Do not open attachments or click on links from unknown senders or unexpected emails.
Thank you.
I plan on giving multiple choice selections, and using numeric ratings. I
also plan on leaving an option for customers to add their own comments
should they desire.
The reason I wrote to the group was to ask for suggestions for questions to
ask them.
I have a list, but I would also like to see what other people think I
should ask.
Yehoshua
On Mon, Jul 31, 2017 at 5:03 PM, Peter Neilson <neilson -at- windstream -dot- net>
wrote:
> On Mon, 31 Jul 2017 09:51:54 -0400, Wright, Lynne <Lynne -dot- Wright -at- kronos -dot- com>
> wrote:
>
> If they rate it a 2 out of 5, you'll know its not great, but will have no
>> idea of what to change.
>>
>
> When using numeric ratings try to keep the range of choices small. Can I
> rate my dental appointment on a scale of (1) horrid, (2) adequate, (3)
> perfect? Certainly I can.
>
> What is the difference between (6) and (7) on a scale of (1) through (10)?
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Visit TechWhirl for the latest on content technology, content strategy and
> content development | http://techwhirl.com
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> You are currently subscribed to TECHWR-L as ysp10182 -at- gmail -dot- com -dot-
>
>
> To unsubscribe send a blank email to
> techwr-l-leave -at- lists -dot- techwr-l -dot- com
>
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
> http://www.techwhirl.com/email-discussion-groups/ for more resources and
> info.
>
> Looking for articles on Technical Communications? Head over to our online
> magazine at http://techwhirl.com
>
> Looking for the archived Techwr-l email discussions? Search our public
> email archives @ http://techwr-l.com/archives
>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com
Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com
Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com
Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com
Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com
