RE: best indicator - existence of a tooltip popup ?

["Wright, Lynne" <Lynne -dot- Wright -at- Kronos -dot- com>]

The rule of thumb seems to be that an "i" is used for tooltips; since a question mark has been traditionally associated with accessing the help system. 


-----Original Message-----
From: techwr-l-bounces+lynne -dot- wright=kronos -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+lynne -dot- wright=kronos -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Monique Semp
Sent: Wednesday, February 28, 2018 4:12 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: best indicator - existence of a tooltip popup ?

   Hello, WR-L-ers,
   I was asked whether to use the "i" symbol or the "?" on a browser UI to
   indicate that there's a tool tip. Anyone have opinions or research to
   point to?
   I surfed around a bit, and found some useful advice for tool tips in
   general ([1]https://uxplanet.org/tooltips-in-ui-design-f63e117aa3d1 ,
   [2]https://www.sarasoueidan.com/blog/accessible-tooltips/), but nothing
   that addressed the question of what's a good indicator symbol. Well,
   this page sounded promising,
   [3]https://ux.stackexchange.com/questions/52567/how-to-indicate-tooltip
   s but didn't help.
   Note: I'm not asking about how to write good tool tip text or whether
   the UI design should be improved so that tool tips aren't so much a
   necessity; just about what's the best indicator that there is a tool
   tip popup.
   (I'm working with a small company, so no dedicated UX person. And no
   UX/UI Style Guide. Just an interested tech writer who's been given the
   opportunity to participate in UX/UI decisions so as to improve the
   product and user experience.)
   Thanks,
   -Monique

References

   1. https://uxplanet.org/tooltips-in-ui-design-f63e117aa3d1
   2. https://www.sarasoueidan.com/blog/accessible-tooltips/
   3. https://ux.stackexchange.com/questions/52567/how-to-indicate-tooltips
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