Re: Dealing with a vague document request

[yehoshua paul <ysp10182 -at- gmail -dot- com>]

If you're not sure, ask for clarification. Give to the Sales Manager a list
of options, explain what each one is, and then have him choose one.
If nothing on the list is what he is looking for, set up a meeting to
discuss the documentation expectations.

On Thu, May 23, 2019, 8:11 PM Joe Weinmunson <litlfrog -at- gmail -dot- com> wrote:

> Hi all,
>
> Our company is growing and we have a few people doing documentation now.
> However, all of us are some combination of 1) young, 2) self-taught, and/or
> 3) not experienced in a big corporate environment. That's causing some
> delay right now because we are not sure how to interpret the Sales
> Manager's request.
>
> "the knowledge lies with you [tech support, training, and documentation].
> Our issue is that only a couple of people here at the company actually know
> what these products do. Mae laid out some groundwork, but pulled much of
> the info from the existing website. What we need is a basic list of what
> these products do. What they can do. I understand this is a big task. this
> will end up being a living document as the program changes. Certainly
> changes have been made since the site was built and will continue to be
> made. So what we need is a list of what each product does."
>
> I am trying to figure out whether to format this as some sort of internal
> white paper, as fact sheets for each module of the software, or as
> something else. I know we'll get there eventually, but I'd appreciate any
> advice folks have in dealing with the request.
>
> --
> Joe Weinmunson
>
> âWhat you read when you donât have to determines what you will be when you
> canât help it.â
> --Oscar Wilde
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Visit TechWhirl for the latest on content technology, content strategy and
> content development | https://techwhirl.com
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> You are currently subscribed to TECHWR-L as ysp10182 -at- gmail -dot- com -dot- 
>
> To unsubscribe send a blank email to
> techwr-l-leave -at- lists -dot- techwr-l -dot- com
>
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
> http://www.techwhirl.com/email-discussion-groups/ for more resources and
> info.
>
> Looking for articles on Technical Communications?  Head over to our online
> magazine at http://techwhirl.com
>
> Looking for the archived Techwr-l email discussions?  Search our public
> email archives @ http://techwr-l.com/archives
>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Visit TechWhirl for the latest on content technology, content strategy and content development | https://techwhirl.com

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot- 

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications?  Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions?  Search our public email archives @ http://techwr-l.com/archives