Re: Content management

Subject: Re: Content management
From: Chris Despopoulos <despopoulos_chriss -at- yahoo -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 29 Jan 2020 11:31:34 +0000 (UTC)

My complaint with Confluence is that it doesn't play well with DITA or other open formats AFIK. I spoke with some Atlassian people at a show once, and they said they had no plans to support DITA. This was a few years ago, but I haven't herd of anything new there.
I think there are competing issues here. On the one hand, you want a system that is open to collaboration, and that can provide a single-pane-of-glass into your docs. OTOH, you want a system that supports industrial-strength management of documentation source, and that is open to custom and/or 3rd-party tooling to process that source in different ways. To date, most of the former solutions are monolithic silos... Once your content is in there, you're stuck. For us, that's a show stopper. We rely on a process chain that supports re-branding, product "flavors", reuse, rapid deployment schedules, and a very small team. No way can we hand everything over to a silo that insists on a specific editor or process flow.

SuiteSolutions looks like a management solution that is open (as in, works with open standards like DITA), and also provides the single-pane-of-glass. I have looked at it a bit... If I had the mandate to set up such a system, I believe I would lean strongly in that direction. It is surely worth a look. Note... I am in no way affiliated.
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