Use cases and actors

Subject: Use cases and actors
From: John Posada <jposada99 -at- gmail -dot- com>
To: Tech Writers <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 21 Feb 2020 14:00:25 -0500

So...I floated the concept of use cases and actors to my boss.

I explained that these are useful when writing instructions targeted to a
specific person; a NOC person, a retail person, a system analyst, etc.

I could tell that there was a glimmer of interest, but not a complete

What I'm looking for is any web sites out there that I can point her to
that is strong on benefits. How-to can come later.

Anyone know of anything that I can pass on to her?


John Posada
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