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The post office follows up on customer comment cards, it just doesn't
read them. Seriously. A friend of mine recently sent one in, thanking
them for putting a postal scale where customers could use it, so they
wouldn't have to deal with rude or incompetent employees. He got back
a letter thanking him for complimenting the employees at that Post
Office for their good work. His response to that was a letter, pointing
out that they had completely missed the point, wondering why they asked
for comment cards if they didn't read them, and ending "Thank you for
your computer's time."
Vicki Rosenzweig
vr%acmcr -dot- uucp -at- murphy -dot- com
