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Subject:Re: TQM Revisited From:Linda Wolf <tscom010 -at- DUNX1 -dot- OCS -dot- DREXEL -dot- EDU> Date:Thu, 4 Nov 1993 11:26:04 EST
Quality Circles v. TQM
How about TQM stresses customer needs/customer satisfaction through
improving internal processes and the quality circle is one methods for
improving quality internally? So it makes sense that quality circles are
part of TQM.
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Linda Wolf
Drexel University
tscom010 -at- dunx1 -dot- ocs -dot- drexel -dot- edu
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