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|} Deming's 14 Points
|}
|} 1. Create constancy of purpose for improvement of product and service.
|}
|} 2. Adopt the new philosophy (don't accept poor workmanship and poor
|} service).
|}
|} 3. Cease dependence on mass inspections.
|}
|} 4. End the practice of awarding business on price tag alone.
|}
|} 5. Improve constantly and forever the system of production and service.
|}
|} 6. Institute training (and do it formally and the right way, rather
|} than simply by word of mouth).
|}
|} 7. Institute leadership (that is, management should lead the way).
|}
|} 8. Drive out fear.
|}
|} 9. Break down barriers between staff areas.
|}
|} 10. Eliminate slogans, exhortations, and targets for the work force.
|} (They never work.)
|}
|} 12. Remove barriers to pride of workmanship.
|}
|} 13. Eliminate numerical quotas.
|}
|} 14. Take action to accomplish the transformation. Now.
|}
Just out of curiosity, was number 11 "thou shalt not modify this list" ?
******************** Steve Fouts
* _ ___ * sfouts -at- ellison -dot- sc -dot- ti -dot- com
* ( |____| *
* _ /\ |\ _ * "a little inaccuracy sometimes saves tons of
* / / \ _| \ \ * explanation."
* ( * ) \/_|__* ) * --H. H. Munro
* \_/ _/ \_/ * <Boilerplate disclaimer here>
********************
