TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: Bit by my own department's work. From:Len Olszewski <saslpo -at- UNX -dot- SAS -dot- COM> Date:Fri, 8 Apr 1994 10:09:35 -0400
From Kelly Hoffman:
[...]
> In a previous job, I did my best to keep references to "call Customer Support"
> to an absolute minimum. In the few cases where it was unavoidable, I made
> copies of the pages that referred to Support, highlighted the relevant areas,
> and made sure each support person had a set.
[...]
As a standard practice, we always include the relevant technical support
staff on the technical review lists for all books. A lot of times, we
talk to them *before* we start writing, during the planning phase, to
see what they think is wrong with the current doc set. They are quite
willing to do this, as you might expect, and make excellent reviewers to
boot.
|Len Olszewski, Technical Writer | "To err is human, but it feels |
|saslpo -at- unx -dot- sas -dot- com|Cary, NC, USA| divine." - Mae West |
|---------------------------------------------------------------------|
| Opinions this ludicrous are mine. Reasonable opinions will cost you.|
