Re: reasons for online

Subject: Re: reasons for online
From: "Virginia L. Krenn" <asdxvlk -at- OKWAY -dot- OKSTATE -dot- EDU>
Date: Mon, 19 Dec 1994 16:11:50 -0600

A question just occurred to me when I read this message. We were
given a set of manuals for a purchased software system. The manuals
contain a provision that they may not be reproduced and that
additional copies must be purchased from the vendor.

If the documentation is online, would it be customary to allow
multiple copies to be printed?


______________________________ Reply Separator ____________________
Author: Caryn Rizell <caryn -at- hpptc95 -dot- rose -dot- hp -dot- com> at SMTP

I got to thinking the other day about the reasons that we are putting our
documentation online. Are we doing it to give the customer easier access to
help, or are we doing it to save our company money in printing costs?

I know that saving money was the motivation at one company I worked for.
The tech pubs department was seen as a money spender, not a money
earner. So how best to cut costs? Put the cost burden of access to
documentation on the customer. Just give them one manual and let them
print out anything else as they needed it from online.

Is that common? By providing online docs are we meeting the
customer's needs?

I am a big proponent of online docs if they are usable. Right now I
find that a manual's index is far superior to any online index I have
seen. Which means that I usually find my answers more quickly in the
manual.


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