[no subject]

From: "Scott J. Wilson" <scott -at- WWTC -dot- TIMEPLEX -dot- COM>
Date: Fri, 20 Jan 1995 08:01:06 -0800

Tara wrote:

>Suppose your new company president decided that
>you need to reduce the amount of information
>(documentation and online help) your company
>produces by 80% in the next year. He's not looking to cut
>people, just words.

>Of course, he also wants to make sure that the current level
>of customer satisfaction is maintained, and that calls to the
>support hotline do not increase.

>He expects a plan in a week.

>So, hypothetically speaking, how would you cut 80%?
>Are there any "quick fixes" that come to mind? Any new
>approaches or methods that you'd investigate? Any
>long-term strategies you'd adopt? All ideas, no matter
>how off-the-wall, are welcome!

Scott replies:

I'd get out my resume. Looks like you got about one week to get a new job.
One where you're not working for someone asking for the impossible.

Scott J. Wilson
scott -at- wwtc -dot- timeplex -dot- com
(310) 443-4028

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