TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: Why We Need Good Software Manuals From:Eric -dot- Ray -at- WCOM -dot- COM Date:Mon, 22 Jan 1996 11:48:00 PST
Aren't we confusing two different issues?
Online help, as I know it, is just that--the
help is just enough to get the user past being
"stuck."
Online _documentation_ is another ball of wax
and certainly should be comprehensive.
My quibble for the day.
Eric
On Mon, 22 Jan 1996 10:38:15 -0500 Starr, Mike wrote:
>I firmly believe that both the online help and the manual should be as
>thorough and comprehensive as possible and that they both should contain
*********************************************************
Eric J. Ray | Eric -dot- Ray -at- wcom -dot- com
WorldCom, Inc. | W: 918-590-4140
1 Williams Center 29-5 | F: 918-590-2372
Tulsa, Oklahoma 74172 | P: 918-690-1314
Web: http://www.wcom.com/