TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Icon Search for Help Desk Product From:Phillip Wilkerson <phillipw -at- ALLENSYSGROUP -dot- COM> Date:Thu, 26 Sep 1996 11:31:57 -0400
Hello All Techwr-l Readers:
Allens Systems Group is documenting a help desk program. In a
cooperative effort between Tech Pubs and Development (yes, such
alliances do occur in the real world), we are searching for an
industry standard icon for a Help Desk. By
"Help Desk" I mean: your PC modem does not work, so you call
the manufacturer, and talk to someone at a Help Desk who
listens to your problem and helps you resolve it.
Specifically, we need an icon depicting agreements to
resolve critical problems within a specific time frame
(what we call "Service Level Agreements"). For example:
"If our program crashes your mainframe, the Help Desk
at ASG agrees to respond with a solution within 1 hour."
Or,
"If the program database is nearing threshold, the
Help Desk agrees to resolve the problem within 4 hours."
Does anyone know of an industry standard for the icon
we need?
I welcome all ideas and any hints or suggestions
where I might find the icon.
Please respond off-list to:
phillipw -at- allensysgroup -dot- com
Phillip Wilkerson
Manager of Technical Communications
Allen Systems Group
Naples, Florida
1-800-977-2537, extension 2247
