Re: Eliminating Need for Technical Support

[AlumsHubby -at- AOL -dot- COM]

In a message dated 97-06-19 11:10:17 EDT, you write:

> Do you think that it is possible that the need for technical support for
>  software be eliminated or at least reduced if the documentation were
>  written well enough?

Like that Danish college dropout put it, " 'Tis a consummation/Devoutly to be
wish'd."  Ideally, the better a job the TW does, the fewer "Doh!" phone calls
the tech support people have to deal with.  The trick is to get Joe Sixpack
to actually sit down and *read* the manual that comes with his VCR.
 Personally, I think that some sort of cartoons with the approximate tone of
a National Lampoon issue would be the way to go...something in-your-face,
colorful, mordantly funny, but surreptitiously well-organized and stealthily
informative.  A tall order, and the suits would never go for something so
unorthodox, but hey, nothing else has worked to date...

Just my thoughts.  Hope this stimulates a few of your own...

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