Re: troubleshooting guide

Subject: Re: troubleshooting guide
From: Becca Price <rp51 -at- CHRYSLER -dot- COM>
Date: Thu, 10 Jul 1997 09:57:57 -0400

We tend to approach troubleshooting from a question-solution approach,
and then group the
questions by category (all the questions about why the report won't
print right, etc.) or
by symptom. this allows our users to look up what's going wrong, and
find a solution written
in a conversational tone.

HTH,

becca

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