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When I worked in the steel industry, we charged extra for docs.
Actually, we didn't say we charged extra. We usually had one of two
arrangements with our customers (steel companies for whom we were
revamping and automating their mill equipment). We either billed them
back, by the hour. Or, we quoted a fixed price and had it as an
"optional" item on the contract. Of course, customers always purchased
it. But for a variety of reasons, for us and for them, it made sense to
structure the contract this way. (The docs were custom jobs for one
customer and one customer only.)
>-----Original Message-----
>From: Becky Palmer-Scott [SMTP:bpalmer-scott -at- INVESTLEARNING -dot- COM]
>Sent: Friday, September 05, 1997 4:21 PM
>To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
>Subject: Re: Charging Clients for Documentation
>
>This kind of gets my goat -- some companies seem to think that somehow,
>documentation is not part of their product, so they can charge extra for it.
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