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Subject:Re: Research interviewing tips From:DURL <durl -at- BUFFNET -dot- NET> Date:Tue, 25 Nov 1997 13:21:59 -0500
Yes, yes, yes, yes, yes!
One other thing: learn enough of the SME's language to show you
made an effort to understand, but *don't* come off as if you think because
you can talk the talk, you can walk the walk...
Mary
Mary Durlak Erie Documentation Inc.
East Aurora, New York (near Buffalo)
durl -at- buffnet -dot- net
On Tue, 25 Nov 1997, hope.d.cascio wrote:
> I got the best advice on squeezing information out of subject matter experts
> from a speaker at an STC conference in Orlando recently: walk around, chat,
> fiddle with the whatsit you're documenting, then make your best try at
> documenting it. Then, hand your best try over to someone who knows the whatsit
> inside out, and let him/her tear it up. Most people are much better at telling
> you what's wrong or missing than what's right or what needs to be included.
>
>
>
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