Re: bibliography

[Jason Willebeek-LeMair <jlemair -at- ITEXCHSRV2 -dot- PHX -dot- MCD -dot- MOT -dot- COM>]

Gina,

Might I add, at this time of year there aren't a whole lotta people in
the office (where I get my mail), so there might be a lack of response
because either a) they aren't there to get your message, or b) they are
currently nomail so they won't arrive back to work with an overflowing
inbox.

Yours was a posting that I would like to reply to, but I am currently
inundated with "end-of-year panic production support" (where I have to
document lots o' stuff produced at the last minute because someone
noticed the year was ending).

So, instead of whipping off a "looks fine" response, I was waiting until
I had a more thoughtful reply.

If you want quick, then "looks fine."

If you want meaningful, wait a bit.

Jason

> ----------
> From:         John Posada
> Reply To:     posada -at- faxsav -dot- com
> Sent:         Tuesday, December 23, 1997 3:33 PM
> To:   TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
> Subject:      Re: bibliography
>
> Gina...I hope I'm not snapping at this posting and being harsher than
> necessary.  However, my experience has been that when a question is
> posted that gets an unusualy low response, it could mean one of
> several
> things...in order of how well the question is received by the
> readership.
>
> 1) There is no answer to the question (though that hasn't stopped some
> people from making up the answer on-the-fly.  (Knowledge? I don't need
> no steeenking knowledge.)
> 2) The question needs deeper thought than a quick entry.  The
> responses
> may still arrive.
> 3) The answer would just require too much input and you caught us at a
> time when our paying jobs came first (I think this may be the closest
> one in this situation...after all, your question wasn't a simple
> question...well, maybe the question was, but the right answer is not a
> simple answer.)
> 3) The readers believe that what the person really wants is for the
> list
> to do their job for them.
> 4) The list sees that the question is really bait to provoke an
> emotional response.
>
> >
> > Now, does anyone have any suggestions regarding questions I could
> ask in
> > my customer satisfaction survey for documentation?  3,500
> subscribers,
> > and I've only had one response.
> >
> > --Gina
> >
> --
> John Posada, Technical Writer (and proud of the title)
> The world's premier Internet fax service company: The FaxSav Global
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> for
> them.
>
> HEY! Are you coming to the NJ TechWriter lunch?  So far, about 10
> of us are.  Ask me about it.
>
> ~~
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