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Subject:Re: Research Papers - Question (Revisited) From:"Jeremy J. Walters" <jeremy -at- PRECISION-DOCS -dot- COM -dot- AU> Date:Mon, 30 Mar 1998 15:37:19 +1000
Hi, everybody.
From the off-line responses to my original request (see below), it seems
that quantitative studies would be useful to a number of people.
Unfortunately no one appears to have any leads on the topic.
So, I think it's time I hit the stacks. But before I do, are there any
academics out there who could suggest some appropriate on-line databases?
Much obliged.
Jeremy Walters
Documentation Writer
Melbourne, Australia
Original Request:
> Can anyone point me in the direction of studies (quantitative) that focus
> on the benefits of highly usable documentation? Such references would
prove
> useful when convincing people that engineers are not necessarily the best
> people to produce user documentation.
