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Sorry for the cross postings, but I'm working with a deadline (8am
tomorrow-aah!)
I was wondering if any doc departments have been responsible for creating a
satisfaction survey-not for documentation, but for your company's
products/services. I need to create a customer satisfaction survey that is
submitted to the client after we've implemented a new app, an Exchange
migration, training program, etc. You know a checkpoint to ask "How did
our company do?"
If you can mail me any sample surveys or point me in the direction of some,
I would be most appreciative.
We can debate the value of using surveys to obtain feedback later.
Thanks,
Gina
