Shipping a product with only the online help

Subject: Shipping a product with only the online help
From: Laurence Burrows <burrows -at- IBM -dot- NET>
Date: Wed, 21 Oct 1998 11:24:33 +1000

John David Hickey wrote:

--------------snip
He says he'd like to see how much the customer's complain when they don't
get any documentation.
--------------snip

He won't get many.

Customers who understand the product and don't need help will use it (and
love it).

The rest will curse, trash it and buy the competitor's product.

Polish your resume.

Regards,

....................................................
Laurence Burrows, Navex Pty Ltd
mailto:burrows -at- ibm -dot- net, 100026 -dot- 172 -at- compuserve -dot- com
tel: +61 3 9602 4533 fax: +61 3 9602 4854
....................................................

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