ISO9000 Standards for Technical Documetation

Subject: ISO9000 Standards for Technical Documetation
From: "Daniel G. Dresner" <daniel -dot- dresner -at- NCC -dot- CO -dot- UK>
Date: Thu, 28 Jan 1999 09:05:43 +0000

Hi Phil,

You wrote 'but our developers who have worked for ISO9000-compliant software
companies insist that ISO standards for software documentation do exist.'

Not for ISO 9000 they don't! You *can* misinterpret ISO 9000 this way but
compliance means that you will have appropriate design, servicing, and
administration documentation under document control. What you put into it isn't
subject to standards unless your quality system says it is.

There a standards such as ISO 9127:1988 Information processing systems --
User documentation and cover information for consumer software

I suggest that you visit for a trawl. You may also be
interested in
which is the ISO committee responsible for software (related) standards.

The benefits of ISO 9000 are usually lost because of the tales that your
developers believe in.

Best wishes . . .

Danny Dresner
NCC Quality Manager
The National Computing Centre Ltd.
Oxford House, Oxford Road
Manchester M1 7ED, UK
daniel -dot- dresner -at- ncc -dot- co -dot- uk
Tel: +44 (0)161 228 6333
Direct Line: +44 (0)161 242 2352
Fax: +44 (0)161 242 2171
Please visit us at the IT Zone -
ISO 9001/TickIT Certificate: 928858A

"If it's easy . . . you're not doing it right."

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