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Subject:Re: Help development and market share From:"Brierley, Sean" <Brierley -at- QUODATA -dot- COM> Date:Tue, 27 Apr 1999 14:22:03 -0400
Hallo:
What do you want to do? Do you want to learn the most prevalent tool or
choose a tool to use based on your needs and the tool's merits.
Regarding RoboHelp, I have used it since the first iteration of version 4. I
find it consistently buggy. I find the documentation to be poor. I find the
on-line help to have only become better since version 6. I have found the
tech support staff to be apathetic towards my needs and their bugs. I find
their upgrade path too expensive, upgrades are introduced too frequently and
at too high a cost. The "maintenance plan" is an interesting marketing
gimmick that will gain Blue Sky some money at the expense of customers. Of
course, I KNOW others have had better luck and hold a higher opinion of the
product. It will do the job. There are lots of folks using it.
I have heard good things about ForeHelp. I have not used it.
I just signed on with WebWorks Publisher, from Quadralay. I'll let the group
know, I'm sure, what I find out. WWP is to FrameMaker what RoboHelp is to
Microsoft Word. Consequently, WWP will never be a leader in terms of
marketshare. Since I am authoring in FrameMaker, I am banking on WWP to make
things a little more streamlined than the
convert-to-RTF-import-into-Word-and-use-RoboHelp method was previously.
Good luck with your choice.
Sean
sean -at- quodata -dot- com
>>>> -----Original Message-----
>>>> From: Ron Sering [SMTP:rsering -at- EXCALIB -dot- COM]
>>>> Sent: Tuesday, April 27, 1999 1:19 PM
>>>> To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
>>>> Subject: Help development and market share
>>>>
>>>> Hello all! Glad to be back on the list!
>>>>
>>>> I'm weighing the purchase of either Robohelp or Forehelp for help
>>>> authoring.
>>>> Which has wider use? I would bet on Robohelp...
>>>>
>>>> Ron Sering
