Re: Level 1, Level 2, Level 9 billion

[John Posada <jposada01 -at- yahoo -dot- com>]

I've been staying out of this discussion. However, I
did two contracts at the same company. 

During the first contract, the company was was only
just workiing on CMM/ISO and by the  time I did the
second contract had reached both CMM Level 4/ISO 9000
certification and pretty much passed for Level 5 by
the time I left.

See their blurb at
http://www.telcordia.com/newsroom/pressreleases/990525cmm.html

I can say that the results were that much more
software went out on time with less defects and
hundreds of thousands of pages of documentation went
from mid-70% customer satisfaction rating to mid-90's.

These results weren't based on someone's belief...they
are based on real customer input and statistics.

Coincidence? Maybe

> Don't pick at it; it'll get infected...
> 
> If you want to do business in Europe, there's a
> pretty good chance you need to have
> a process and you need to prove that you follow the
> process.
> 
> If you don't have the process you have to have
> discipline and talent. Not all of us
> have those two things in the abundance you do. (Not
> said facetiously, by the way.)


=====
John Posada, Merck Research Laboratories
Sr Technical Writer, WinHelp and html
(work) john_posada -at- merck -dot- com - 732-594-0873
(pers) jposada01 -at- yahoo -dot- com - 732-291-7811
"The art of creating software that is usable by individuals is a communication skill. It is not a programming skill."
                    --Bill Atkinson, creator of MacPaint and HyperCard
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