Podcasts for Customer Support

[Stuart Burnfield]

I still find it hard to picture how podcasting would be an effective way to
communicate technical information. Reading is so much faster than
listening.

In ten minutes of reading I can scan, skim, reread, follow links, and so
on. In a ten minute audio presentation I can cover ten minutes of speech
and that's about it.

For technical information I need to concentrate and work at my own pace.